Last updated: 31 August 2023

Thank you for shopping at The Body Haven. We want to provide you with the best possible shopping experience, which includes clear and transparent information about our shipping practices. Please read this Shipping Policy carefully before making a purchase.

Processing Time

Orders are typically processed and shipped within 3 to 7 working days of receiving order. During peak seasons or special promotions, processing times may be extended. We will notify you via email if there is a delay in the processing of your order.

Shipping Methods

We offer the following shipping methods:

1. Standard Shipping: Estimated delivery time is 3 to 7 working days within Pakistan. Tracking information will be provided.

2. Express Shipping: Estimated delivery time is 1-2 days within Pakistan. This option offers faster delivery for an additional fee. Tracking information will be provided.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, destination, and chosen shipping method of your items. You will see the shipping cost at checkout before finalizing your order. We may offer free shipping promotions from time to time, so be sure to check for any ongoing offers.

International Shipping

We offer international shipping to select countries. Please note that customs duties, taxes, or other fees may be applicable upon delivery in accordance with your country's regulations. The recipient is responsible for paying any such fees.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your order through our website or the carrier's website.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to file a claim.

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delays or misdelivery of your order. We are not responsible for orders that are delivered to an incorrect address provided by the customer.

Change of Shipping Address

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible depending on the stage of processing.

Contact Us

If you have any questions about our Shipping Policy, please contact us at contact@thebodyhaven.com